De-Escalation Techniques

Frontline staff in many organizations deal with volatile situations. This training is ideal for staff looking to maintaining safety in unstable situations. Prepare your staff with the De-escalation Technique training that will assist in understanding how to prevent situations from escalating and becoming volatile. Our instructors will inform how to best work with individuals who are agitated or aggressive.

This training is presented by Mario Fennoy. Mario Fennoy hold a Master Degree in Criminal Justice and Administration, as well as a Bachelor of Science in Criminal Justice, and is pursuing a Masters of Clinical Mental Health Counseling from Lindenwood University of St. Charles, MO.

Mario served 21 years in Law Enforcement in various positions which included being a member of The Greater Saint Louis Major Case Squad, The Major Crimes Taskforce, Criminal Analyst, Arson Investigator, Homicide and Major Crime Detective, Shift Commander and Sex Offender Crime Unit Supervisor.

Upon leaving Law Enforcement he worked at Center State Counseling as a Mental Health Clinician and prior to joining Illume, Mario was the General Director of the Transitional Center Inc. which is a Therapeutic Inpatient Treatment Center in Illinois for at risk male youth.

As Illumes Mental Health Awareness Trainer he is able to use his extensive trainings and life experiences to help raise awareness of Mental Health challenges and disorders.